All discrepancies must be reported within 48 hours of receipt of the order.
ALL RETURNS MUST BE AUTHORIZED BY HRM BEFORE ANY PRODUCT IS SHIPPED BACK. Return request may take up to 3 business days to process. Once approved, the customer will be issued a return authorization number. All returns must have a return authorization number provided by HRM Vinyl and Supplies prior to the order being returned or the return may not be processed.
All returns must be freight paid and returned within 30 days of the order date. We cannot accept COD shipments. For your protection, we suggest all returns be sent back to us with delivery confirmation.
Special orders and custom cuts: Once custom cut orders are placed, they cannot be canceled or returned.
Vinyl and other consumable supplies such as application tools, blades, cutting strips, transfer tape, etc. are not eligible for return once the packaging has been opened or used.
Returning an item for refund or exchange implies the item will be received by HRM in a re-sellable state. The item must be returned in its original packaging.
Damaged packages/items must be reported to the shipping carrier and then to HRM. All damage claims will be handled appropriately based on carriers inspection report and evaluated on a case by case basis. Please call HRM with any questions regarding damaged material. HRM reserves the right to request proof in the form of pictures.
HRM does not warranty any material.
In the event you receive the wrong items, HRM will correct the mistake at no additional shipping cost to the customer.